Jilibibi Privacy Policy – How We Protect Your Personal Data

1 Introduction

Jilibibi values the privacy of every person who uses the platform. We take our obligations under Republic Act No. 10173 — the Data Privacy Act of 2012 — and its Implementing Rules and Regulations seriously. This Privacy Policy describes how jilibibi, as the personal information controller, handles the personal data of registered members and visitors to jilibibi.net.

This policy covers data collected through:

• The jilibibi website at jilibibi.net, accessible via desktop and mobile browsers
• The account registration and verification process
• Deposit and withdrawal transactions
• Customer support interactions via email, live chat, and any other communication channel associated with jilibibi
• Promotional activities, bonus programmes, and the Refer a Friend scheme

Jilibibi does not sell your personal data to any third party for their own marketing or commercial purposes. Any data sharing that does occur is limited to what is strictly necessary to operate the platform, comply with legal obligations, or deliver services you have requested.

2 Personal Data We Collect

Jilibibi collects only the data that is genuinely necessary to provide our services. The categories of personal data we process are described in the table below.

Jilibibi does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, political affiliations, health data, or biometric data beyond what is strictly required for legally mandated identity verification.

3 How We Collect Your Data

3.1 Data You Provide Directly

Most of the personal data jilibibi holds was provided by you directly when you:

• Registered an account at jilibibi.net and completed the sign-up form
• Submitted identity verification documents in response to a jilibibi verification request
• Made a deposit or requested a withdrawal and provided payment method details
• Contacted jilibibi support via email or live chat
• Participated in a promotion or used the Refer a Friend programme
• Updated your account profile or notification preferences

3.2 Data Collected Automatically

When you use jilibibi, our servers and analytics tools automatically record certain technical information, including your IP address, the type of device and browser you are using, timestamps of your sessions, and which pages or features you accessed. This data helps jilibibi detect suspicious activity, maintain platform security, and understand how players interact with the site so we can make it better.

3.3 Data from Third Parties

In some cases, jilibibi may receive personal data about you from third parties — for example, from our licensed game providers when resolving a dispute about a specific game round, from payment processors when verifying a transaction, or from identity verification services used to confirm the authenticity of documents you have submitted. Jilibibi handles data received from third parties with the same level of care as data you provide directly.

4 Why We Use Your Personal Data

Jilibibi uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your jilibibi account; verifying your identity and age; managing login sessions and two-factor authentication.
• Payments: Processing deposits and withdrawals via GCash, Maya, banks, and other supported Philippine payment channels; matching payment methods to your registered account; detecting fraudulent transactions.
• Game operation: Delivering live casino, slot, and sports betting services; recording game results and bet history for dispute resolution; enforcing game rules and fair play policies.
• Customer support: Responding to queries, complaints, and requests; resolving disputes; communicating important account updates.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators; enforcing deposit limits, self-exclusion requests, and other responsible gaming tools.
• Legal compliance: Complying with Anti-Money Laundering Act (AMLA) obligations, data privacy laws, and any other applicable Philippine regulatory requirements; responding to court orders or government requests.
• Platform improvement: Analysing usage patterns to improve the jilibibi interface, game selection, and overall experience for Filipino players.
• Marketing (with consent): Sending promotional emails, SMS notifications, or in-platform messages about bonuses and offers — only where you have explicitly opted in to receive such communications from jilibibi.

5 Legal Basis Under RA 10173

Jilibibi processes personal data only when we have a lawful basis for doing so under the Data Privacy Act of 2012 (Republic Act No. 10173). The legal bases jilibibi relies on are:

5.1 Contract Performance

Most of the personal data jilibibi collects is necessary to fulfil our contractual obligations to you as a registered member — operating your account, processing payments, and delivering gaming services. Without this data, jilibibi cannot provide the services you have signed up for.

5.2 Legal Obligation

Certain data processing is required by Philippine law — including identity verification under AML regulations, age verification, and the maintenance of transaction records. Jilibibi has no discretion in these areas; we are legally required to collect and retain this data.

5.3 Legitimate Interests

Jilibibi processes some data on the basis of our legitimate interests as a platform operator — for example, using technical data and session logs for fraud detection, security monitoring, and improving platform reliability. We apply a proportionality test before relying on legitimate interests to ensure our use of your data does not override your rights and freedoms.

5.4 Consent

Where jilibibi relies on your consent as the legal basis for processing — such as for marketing communications — we will always obtain that consent clearly and separately. You may withdraw consent for marketing communications at any time by updating your notification preferences within your jilibibi account or by contacting privacy@jilibibi.net. Withdrawal of consent for marketing does not affect the lawfulness of any processing carried out before the withdrawal.

6 Data Sharing and Third Parties

Jilibibi shares your personal data only in the circumstances described below. We do not sell data, and we do not share it for purposes unrelated to delivering or improving jilibibi's services.

6.1 Game Providers

Live casino and slot game content at jilibibi is provided by licensed third-party studios. These providers may receive limited data — such as a player session token and bet history — necessary to operate game rounds. They process this data under their own certified privacy and security frameworks.

6.2 Payment Processors

To process GCash, Maya, InstaPay, bank, and card transactions, jilibibi shares the minimum necessary financial and identity data with licensed Philippine payment processors. These providers are contractually required to handle your data securely and only for the purpose of completing your transaction.

6.3 Regulatory and Law Enforcement Bodies

Jilibibi will disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, or legitimate regulatory request. Jilibibi will notify affected users of such disclosures where permitted to do so by law.

6.4 Identity Verification Services

Where jilibibi uses a third-party identity verification service to confirm the authenticity of documents you submit, your document data and a verification result will be shared with that provider. These providers operate under strict data processing agreements and are not permitted to use your data for any other purpose.

6.5 Business Transfers

In the event that jilibibi undergoes a merger, acquisition, or transfer of business assets, your personal data may be transferred as part of that transaction. Jilibibi will notify registered members of any such transfer and ensure that your data remains subject to protections equivalent to those described in this policy.

7 Data Retention

Jilibibi retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by Philippine law. The general retention periods applied by jilibibi are:

• Account and identity data: Retained for the duration of your account and for a period of five years after account closure, in compliance with AML record-keeping requirements.
• Transaction and gaming records: Retained for five years from the date of each transaction or game round, as required by financial regulations applicable to gaming platforms.
• Support correspondence: Retained for two years from the date of resolution, in case queries are reopened or escalated.
• Technical and usage data: Retained for up to 12 months for security and analytics purposes, after which it is anonymised or deleted.
• Marketing consent records: Retained for three years from the date of consent or the date of last interaction, whichever is later.

When data is no longer required, jilibibi deletes it securely or anonymises it so that it can no longer be linked to any individual. You may request early deletion of your data in certain circumstances — see Section 10 for details of your rights.

8 Data Security

Jilibibi implements technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• Encryption in transit: All data transmitted between your browser and jilibibi's servers is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser's address bar when using jilibibi.
• Encryption at rest: Sensitive data including passwords (stored as one-way hashed values) and financial data is encrypted in jilibibi's databases.
• Access controls: Access to personal data within jilibibi is limited to staff and systems with a genuine operational need. Administrative access is logged and audited.
• Two-factor authentication: Available for all jilibibi accounts and strongly recommended, particularly for accounts with significant balances.
• Fraud monitoring: Automated and manual systems monitor jilibibi accounts and transactions for suspicious activity around the clock.
• Security testing: Jilibibi's platform undergoes regular security assessments to identify and address vulnerabilities before they can be exploited.

Despite these measures, no internet-based platform can guarantee absolute security. If you become aware of any unauthorised access to your jilibibi account, please contact support immediately so we can take protective action.

9 Cookies and Tracking Technologies

Jilibibi uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored in your browser when you visit a website. The types of cookies jilibibi uses are:

9.1 Essential Cookies

These cookies are strictly necessary for jilibibi to function. They manage your login session, keep you authenticated as you move between pages, and maintain basic security functions. You cannot opt out of essential cookies without losing access to the platform.

9.2 Performance and Analytics Cookies

Jilibibi uses analytics tools to understand how players use the site — which pages are visited most, how long players stay on particular sections, and where players encounter issues. This data is aggregated and anonymised; it is not used to identify individual players. You may opt out of analytics cookies through your browser settings.

9.3 Functional Cookies

These cookies remember your preferences — such as language settings or game lobby layout preferences — so you do not have to reset them every time you visit jilibibi. Disabling functional cookies may result in a less personalised experience.

9.4 How to Manage Cookies

Most browsers allow you to view, block, and delete cookies through their settings menus. Note that blocking essential cookies will prevent you from logging into or using the jilibibi platform. Blocking analytics or functional cookies will not affect your ability to play or transact at jilibibi.

10 Your Data Rights Under RA 10173

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilibibi. To exercise any of these rights, contact our Data Protection Officer at privacy@jilibibi.net.

11 Minors and Children's Privacy

Jilibibi is strictly intended for individuals aged 21 and above in accordance with Philippine law. We do not knowingly collect or process personal data from persons under the age of 21.

If jilibibi becomes aware that personal data has been collected from a minor — whether through deliberate misrepresentation of age or through any other means — we will take immediate steps to delete that data, close the associated account, and forfeit any associated balance in accordance with our Terms and Conditions.

If you are a parent or guardian and have reason to believe that a minor in your care has created a jilibibi account, please contact us immediately at privacy@jilibibi.net so we can investigate and take appropriate action promptly.

Account holders are responsible for ensuring that their login credentials are not accessible to persons under 21. Jilibibi recommends that adults with minors in the household use strong, unique passwords and avoid saving login credentials in shared browsers or devices.

12 Changes to This Privacy Policy

Jilibibi reviews this Privacy Policy regularly and will update it when our data practices change or when required to do so by law. The "Last updated" date at the top of this page reflects when the policy was most recently revised.

When we make material changes — those that significantly affect how your data is used or your rights as a data subject — jilibibi will notify registered members by email to the address on file and by a prominent notice within the platform. Where required by law, we will seek fresh consent before processing your data under the new terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jilibibi is protecting your information. Continued use of the platform after a policy update constitutes acknowledgment of the revised policy.

13 Contact Us and Data Protection Officer

Jilibibi has appointed a Data Protection Officer (DPO) in accordance with RA 10173. The DPO oversees jilibibi's compliance with data privacy obligations and is your primary point of contact for any privacy-related concerns.

• Data Protection Officer (DPO): privacy@jilibibi.net
• General Support: support@jilibibi.net
• Live Chat: Available within your jilibibi account 24 hours a day, 7 days a week
• FAQ: jilibibi.net/faq

When contacting the DPO about a data rights request or privacy concern, please include your registered email address, a description of your concern, and any reference numbers from previous correspondence so we can assist you as efficiently as possible.

If you are not satisfied with jilibibi's response to a privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines, which supervises and enforces compliance with RA 10173 for all personal information controllers operating in or for the Philippine market.